Complaint resolution

WWF is committed to allowing any individual to safely report, without fear of retaliation, any misconduct by WWF employees, partners or those associated with WWF.


What is inappropriate conduct, or misconduct?

Inappropriate conduct, or misconduct, includes a wide range of personal actions or behaviors in the workplace or in the performance of WWF duties, including but not limited to discrimination, harassment, sexual harassment, bullying, intimidation, verbal or physical assault, child abuse, abuse of power, theft, fraud, bribery including kickbacks, violation of personal data confidentiality, or any other violation of internal policy that creates legal, financial, or reputational risk to WWF.

It also includes negligence or failure to take action by management that may encourage such conduct.


What misconduct should be reported?

Misconduct by a WWF employee; employees of a WWF partner or implementing organization; WWF management team, consultants, volunteers and interns must be reported.
In some cases, misconduct that occurs outside of WWF’s operations or workplace, but has a negative impact on WWF’s reputation, may be construed as misconduct under this policy.


Who can report?

Anyone who has experienced or witnessed inappropriate behavior against a WWF or non-WWF member by a WWF employee or contractor should report it. The behavior in question may occur in the WWF office or in the course of WWF activities (e.g., in the field, at meetings, etc.).

We want to do the right thing.

Wherever you are, if you FEEL, SEE or HEAR something of concern – in the workplace or in the communities in which we work – contact us.

By email:
By phone: (243)976006167

At WWF-International
On line:

All information and concerns shared will be treated with the utmost confidentiality and sensitivity.

WWF's activities are based on environmental and social safeguards.


Locally, at JUREC

Adress : Bureau de JUREC, Territoire de Monkoto, maison de passage, à côté du Bureau de l’Administrateur du territoire de Monkoto

Telephone : +243813143255

E-mail :

JUREC, a congolese NGO, manages the local complaint mechanism around Salonga.