The information contained in this website is for general information purposes only. The information is provided by WWF DRC and ICCN and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
Through this website you are able to link to other websites which are not under the control of WWF DRC and ICCN. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, WWF DRC takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
As you browse our website and whenever you communicate with us, we collect information. It deepens our understanding of what works and what doesn’t, which helps make our communications more effective.
We take protecting your privacy very seriously and will always take all reasonable steps within our power to make sure your information is safe.
‘Personal information’ is information, or a combination of pieces of information, that could reasonably allow you to be identified.
Please read this policy carefully to understand how we collect, use and store your personal information. We may update this policy from time to time without notice to you, so please check it regularly, particularly if you are sending personal information to us. Any significant changes will be notified to you.
- WHO WE ARE
- WHY WE COLLECT INFORMATION
- COLLECTING INFORMATION – WHEN, WHAT, HOW, WHAT FOR?
- OUR LEGAL BASIS FOR PROCESSING DATA
- WHAT WE COMMUNICATE WITH YOU ABOUT
- MARKETING PREFERENCES
- WHO WE SHARE YOUR DATA WITH
- HOW WE KEEP YOUR DATA SAFE
- HOW LONG WE KEEP YOUR DATA FOR
- HOW TO FIND OUT WHAT INFORMATION WE HAVE ABOUT YOU
- WHAT TO DO IF YOU DON’T WANT US TO PROCESS INFORMATION ABOUT YOU
- YOUR RIGHTS
- CHANGES TO THIS POLICY
- CONTACT US
In this policy, whenever you see the words ‘we’, ‘us’ or ‘our’, it refers to ICCN & WWF DRC (UGPNS). Both organizations act as a Data Controller.
Together we protect Africa’s largest rainforest park
To protect Africa’s largest rainforest park, we need to have effective communications. By understanding more about how people use the information we provide, we can improve how we communicate the most important messages that you need to hear.
To deliver important information about what you can do for your planet and how your support helps
We can broadcast information on TV, in the news, on social media and on our website, but if we can talk to you directly or deliver it straight to your inbox, we can be sure that you get to know exactly what you can do to help as soon as it happens.
To save money
We never do anything without carefully considering how much it costs. Collecting information about you and what grabs your attention allows us to work out the most efficient way to do things so that more funds can be directed into saving nature.
When we collect information , what information we collect, how we collect it an what we use it for.
We collect information every time you interact with us. The type and quantity of information we collect and how we use it depends on why you are providing it.
3.A. WHEN WE COLLECT INFORMATION
There are many instances in which we may collect information about you. For example, we may collect information when you:
- Subscribe to our e-newsletters, request information from us or join a campaign
- When you visit our website or social media pages via tools such as cookies and online. identifiers, including if you make comments on our message boards or discussion forums
- Contact us or become involved with us in any other way than as stated above.
- Personal information submitted through the forms on this site is held only in a WWF DRC database. We promise that ICCN & WWF DRC (UGPNS) will not share the information you give to us on this website with any other organization outside of ICCN & WWF DRC (UGPNS) unless you have specifically given us permission to do so. ICCN & WWF DRC (UGPNS) does not collect any personal information about users, except that which is knowingly and specifically supplied to us by the user.
- ICCN & WWF DRC (UGPNS) is committed to ensuring the privacy of your personal information.
- We will not sell or pass on your information to any other organization outside of ICCN & WWF DRC(UGPNS) unless you specifically and expressly give us permission to do so.
- We always give you the option to unsubscribe from our mailing lists.
- If you are under 18 years old, we suggest that you ask your parents or guardian before signing up on this site.
3.B. WHAT INFORMATION WE COLLECT
The information we may collect from the above interactions may include, but is not limited to any of the following:
- Your name, email address, along with your preferences on topics, communications you want to receive and how we should contact you in the future.
- Information you enter onto our website.
- Images, photographs or video if you take part in an event with us.
- Details of your visit to our websites, including technical information such as the IP address you use to access the website, your device, browser type and version.
- We might also obtain personal data about stakeholders in setting environmental policy. In these cases only, in addition to information you give us directly, we may also collect information about you from publicly available sources such as your work or interests.
- Any other details in which you give us including your reasons for supporting us.
- The only instance in which we might collect sensitive categories of information is if you apply for a job with us.
3.C. HOW WE COLLECT INFORMATION ABOUT YOU
We use different methods to collect data from and about you including through:
Direct Interaction: We get information directly from you, for example when you sign up for our newsletter. For information about when we may collect data about you, see “WHEN WE COLLECT INFORMATION”.
Automated technologies or interactions: Similarly if you receive an email, open it, don’t open it, select a link, browse our website, we collect this information so we can see which stories are popular and which aren’t. And next time we’ll do better so that more people will be inspired by the work they are helping to achieve.
Social Media: We may obtain your personal information through your use of social media such as Facebook, Twitter or LinkedIn, depending on your settings or the privacy policies of these social media services. To changes your settings on these services, please refer to their privacy policies which will tell you how to do this.
3.D. WHAT WE USE YOUR INFORMATION FOR
We use personal data for a number of different processing activities which includes:
- Providing you with the information you have requested
- Keeping you up to date with the work we are doing
- Keeping a record of your relationship with us
- Asking for non-financial support
- Managing your communication preferences, including marketing preferences
- Understanding how we can improve our services, or information
- Sending you tailored communications and displaying relevant adverts which we think will be of interest to you
- Sending you marketing materials including campaigning and events
- Inviting you to events and to take part in campaigns and support our advocacy work
- Analysing our database for statistical purposes, and to better communicate with you about things we think will be of interest. Note that this is on a generic rather than an individual level to ensure that our communications are cost effective
All of our use of personal data is in accordance with the law. The law requires us to only process data where we have a valid legal basis for doing so. Most commonly, we will use your personal data in the following circumstances:
- Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests (as set out below).
- Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending newsletters, or emails about campaigns and events (as detailed in section 5.b). We may also provide you information on similar campaigns or events, if you have previously participated in events or campaigns with us, and have not opted out of receiving such information. You have the right to withdraw your consent to marketing at any time by contacting us or clicking the unsubscribe link in the email communication we send you.
Administration of Salonga National Park:
As ICCN & WWF DRC (UGPNS) our mission is to conserve Salonga National Park in DRC and support the population on a sustainable development path that leads to a landscape where people and nature thrive. In order to deliver against these charitable purposes, we need to undertake certain processing activities. Some of these will be to govern our organization, and some will be for operational administration reasons.
Specific examples of processing activities under this legitimate interest include:
- Keeping a record of who our stakeholders, and your relationship with us
- Reviewing our database of audiences across the organization for historical, scientific and statistical purposes
Operational administration such as:
- Recruiting and processing job applications
- Keeping employee records and monitoring
- Health and Safety
- Management and planning purposes
- Thanking you for your support
- Keeping you up to date with the work you are supporting and the latest conservation news
Financial management and controls such as:
- Processing supplier invoices
- Administering grants for our programmatic work
- Taking steps to prevent fraud, knowing our donors, and taking steps to ensure there is no misuse of services or money laundering
To contact you by post and phone.
we will not contact you by post or phone.
Understanding our audiences.
It is important that we understand our audiences. If we don’t understand you, then we cannot communicate with you in a meaningful way, and in a way which will be engaging and interesting. If we understand you, then we are better able to direct communications to you which you will be interested in.. In order to understand our audiences better, we undertake a number of processing activities including analysis, research, profiling and customising your experience as detailed in this policy.
Specific examples of processing activities under this legitimate interest include:
- Analysing our database and seeing what has worked and what hasn’t. This helps us develop our services, and helps inform our advocacy strategy so we only send you information that we think will be of interest to you, and so that we understand the effectiveness of the information we serve you.
- Researching your interests – we want to utilise your support in the most cost effective way, and so we don’t send blanket messages to the entirety of our database. Rather, we deliver content we think will be relevant to you and personalised when appropriate.
- In limited circumstances, analysing the personal information we collect about you and using publicly available information to better understand your interests, preferences so that we can contact you more effectively.
- Customising your experience and displaying more relevant information to you.
If you would like more information on our uses of legitimate interests or to change our use of your personal data in this manner, please contact us.
5.A. What you have requested
We communicate with you about what you have asked us to – to provide the service you have requested. For example, if you have signed up for our newsletter, we will keep you up to date with the latest news and updates from Salonga.
In addition to news about Salonga and updates on our work, we may also contact you about two other things (note: these detail examples of the types of communications we may send, and are not exhaustive):
– campaigning: we’d like to tell you about our campaigning activities and advocacy work so that you can get involved. This could be telling you about signing a petition, contacting businesses or sharing campaign communications to influence for positive change for Salonga.
– events: we run a host of events which we may like to invite you to.
The law distinguishes between the channels you choose to receive this information, and so we give you different options when we ask to use your data in this way.
We will always ask for your consent if we want to contact you by email if you are not working for an organsation related to our work. This is because, as a non profit, each of these activities is fundamental to how we work, so we have a legitimate interest to contact you, as described in section 4 above.
When you give us your details we will tell you what we are going to do with them. You will always be given the opportunity to opt-out of receiving these materials if you prefer not to. You can unsubscribe at any time.
We make it easy for you to tell us how you want us to communicate with you. Our communications have clear marketing preference questions and we include information on how to opt out when we send you materials, which in the case of emails, is by means of an unsubscribe link.
7.A. Third parties for their marketing
We do not sell or share personal details with third parties so that they can market to you.
7.B. Service providers / suppliers
As with other organisations, we do not undertake all of our processing activities ourselves and we appoint suppliers to help us out. For example, if we use Mailchimp to send our newsletters. In order to do this we need to share your personal data with them so they know where to send it.
In this cases and others, we ensure that we have a contract with the supplier and as part of that agreement the supplier agrees to respect the security of your personal data and to treat it in accordance with the law. We only permit suppliers to process your personal data for specified purposes and in accordance with our instructions.
If you would like further information on our third party processors please contact us.
7.C. Social Media
Depending on your settings and the privacy policies for social media and messaging services like Facebook and Twitter, you might give us permission to access information from those accounts or services.
7.D. Where required
In other cases we will not disclose any of your personal data except in accordance with this policy, or when we have your permission, or under special circumstances, such as when we believe in good faith that the law requires it or to protect the rights, property and safety of ICCN & WWF DRC (UGPNS), or others. This includes disclosing your details if required to the police, regulatory bodies or legal advisors.
We have appropriate physical, technical and managerial controls in place to protect your personal details; for example our online forms are always encrypted and our network is protected and routinely monitored. Within our offices only those who have a business need to access your information and who are trained in handling data securely will have access to your information. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Whilst we hope it will never happen, we have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are required to do so.
When we use external companies to collect or process personal data on our behalf we undertake due diligence on these companies before we work with them, and put a contract in place that sets out our expectations and requirements, including keeping and using your data securely.
Our website may, from time to time, contain links to third party websites. If you follow a link to any of these websites, please note that these websites will have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Despite all of our precautions however, no data transmission over the internet can be guaranteed to be 100% secure. So, whilst we strive to protect your personal information, we cannot guarantee the security of any information which you disclose to us and so wish to draw your attention that you do so at your own risk.
We will only keep your personal information for as long as is necessary for the purpose for which it is collected, which may include the purpose of satisfying any legal, accounting or reporting requirements. If you request that we stop sending you materials we will keep a record of your contact details and the appropriate information to enable us to comply with your request not to be contacted by us.
9.A. Retention of your data
In order to determine how long we keep your data we look at the category of data and the reason we collected and have processed it. We look at whether that reason is ongoing and whether you are active or not. We consider you to be active if you have opened our mailings and have interacted with us in some way such as if you have corresponded with us, signed up for a petition, newsletter, or attended an event any time within the preceding two years.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve these purposes through other means, and the applicable legal requirements.
As detailed above, we may hold personal data about individuals who interact with us in other ways (see WHAT INFORMATION WE COLLECT). We have a data retention policy which addresses each type of information we hold. Please get in contact if you would like to find out more about how long data is kept in these circumstances.
9.B. What happens when we anonymise or delete your data
When we anonymise or delete your data, we will ensure that it is no longer identifiable to you. We may keep anonymised data for future analysis on aggregated data so that we can understand our supporters better. This may be for research or statistical purposes, or for any other purpose, and we may use this information indefinitely without further notice to you.
You can request the details of the personal information we hold about you.
If you want to access your information, please contact us and send a description of the information you want to see and proof of your identity.
We may then need to ask you for further information in order to service your request, such as confirmation of your identity, or whether there is any specific data you would like or from a specific time period. We may send you a form in order to assist you in this.
We will respond to you within two months of your legitimate request. You will not have to pay a fee to access your personal data however we reserve the right to charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively we may refuse to comply with your request in these circumstances.
If you don’t want us to collect information about you as you browse our website you’ll need to set your browser to notify you when you receive a cookie, then choose to decline it.
If you don’t want us to hold any personal details about you, it’s best just not to give them to us. If you want us to stop collecting information about you or processing that information then please let us know by contacting us.
11.A. What to do if you object to our processing
We will need to keep a copy of your name, postcode and email address so that we can identify you on our suppression list to ensure we do not contact you any further or process your data in the way that you have objected to.
Under data protection laws you have various rights over your personal data. If you would like to exercise any of these rights then please contact us.
You have the right to:
ACCESS YOUR PERSONAL DATA
You have the right to request access to your personal data, commonly known as a ‘subject access request’. This enables you to receive a copy of the personal data we hold about you.
See: HOW TO FIND OUT WHAT INFORMATION WE HAVE ABOUT YOU.
REQUEST CORRECTION OF YOUR PERSONAL DATA
You can request that we correct the personal data we hold about you. This enables you to have an incomplete or inaccurate data we hold about you corrected, although note that we may need to verify the accuracy of the new data you provide to us.
REQUEST DELETION OF YOUR PERSONAL DATA
You have the right to ask us to erase your personal data in certain circumstances. Please note however that there may be circumstances where you ask us to erase your personal data but we are legally required or entitled to retain it.
OBJECT TO PROCESSING OF YOUR PERSONAL DATA OR REQUEST RESTRICTION
Where we are processing your data under the legitimate interest condition, then you may object to this processing, or request that the processing is restricted, if there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. Note that there may be circumstances where you object to, or ask us to restrict, our processing of your personal data but we are legally required or entitled to continue to processing your personal data and/or to refuse your request.
In some cases, we may demonstrate that we have a compelling legitimate ground to process your information which override your rights and freedoms.
Withdraw consent: Where we have asked you for consent to process your data, you may withdraw this consent at any time by contacting us – see: HOW TO CHANGE THE WAY WE CONTACT YOU and MARKETING PREFERENCES. Please note however that we may still be entitled to process your personal data if we have another legitimate reason (other than consent) for doing so.
We may amend or update this policy at any time to take account of any changes to data protection law or other legislation. When further updates to the policy are made they will be posted on this page, so please check back here regularly. Any significant changes will be notified to you.